Privacy Policy | Derby Drainage Services

Last updated: January 2026

1. Who We Are

Derby Drainage Services ("we", "us", "our") provides drainage enquiry and referral services across Derby, the Midlands and surrounding areas. This privacy policy explains how we collect, use, and protect your personal information.

2. Information We Collect

When you submit a quote request or contact us, we collect:

Your name
Your phone number
Your postcode
A description of the service you require

We also collect standard website analytics data (see section 5).

3. How We Use Your Information

We use the information you provide to:

Pass your enquiry to a qualified local drainage engineer
Contact you regarding your enquiry
Improve our service

We do not use your data for marketing purposes without your explicit consent.

4. Who We Share Your Data With

Your contact details will be shared with the local drainage contractor we connect you with, in order for them to respond to your enquiry. We do not sell your data to any third parties. We use Resend (a transactional email service) to deliver your enquiry details securely.

5. Analytics

We use Google Analytics 4 to understand how visitors use our website. This data is anonymised and does not personally identify you. No advertising cookies are used. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

Enquiry data is retained for 12 months and then deleted. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data

8. Contact

For any privacy-related queries, please contact us via the contact form on our website.

9. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.